Loan customers surprised after finding their accounts debited twice

ATLANTA — Karen Randazzo noticed Wells Fargo debited her bank account twice for her car loan. She noticed the mistake right away because she checks her balance daily.

“I’m on a fixed income. I cannot afford to make two car payments in one month,” Randazzo said.

This could have caused a domino effect of financial issues for Randazzo.

“Now what to do because I was getting ready to pay my rent, and I was worried my rent payment would bounce because of this,” Randazzo said.

Randazzo is just one of many Wells Fargo customers that got hit twice for their auto loans this week.

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If you call Wells Fargo customer service, you get a recorded message acknowledging the problem.

This doesn’t sit well with customers like Randazzo.

“When something like this happens, let your customer know,” Randazzo said.

Lori Silverman with the Team Clark Consumer Action Center said Wells Fargo should have proactively reached out to impacted customers.

“For Wells Fargo to have this happen and not alert the customer is horrible,” Silverman said.

Wells Fargo won’t say how many customers were impacted but did provide us with a statement:

“Due to a systems issue within Wells Fargo’s Auto business, some customers had their loan payment debited twice from their bank accounts yesterday. We worked quickly to automatically reverse the duplicate withdrawals and apologize to our customers who were impacted by this issue.”