GWINNETT COUNTY, Ga. — A woman says she’s fighting to stay in her home after a nonprofit was unable to provide rental assistance because of a clerical error by her landlord.
She reached out to Channel 2 investigative reporter Ashli Lincoln, who heard back from the company about this issue.
“They don’t care, it’s all about the money,” said a Gwinnett County renter, who didn’t want to be identified for personal reasons says she’s fears being evicted.
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She says her landlord, Invitation Homes, is trying to force her out of the her rental home.
“Hate to say this word, but hell, pure hell,” she said.
The woman admits in 2024 she fell behind on bills after losing her job. Since getting a new job, she applied for rent assistance from the nonprofit Project Healthy Grandparents. She was approved.
“I said this would get me caught up where I need to be to help my paycheck catch up,” she said.
All they needed were two documents from Invitation Homes: a billing statement and W-9.
But when they got the documents, the business names didn’t match — a match the nonprofit says it needed before processing the money.
“And from that date of about April the 19th, it’s just been hell, not getting any responses or any form of assistance,” the renter said.
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Invitation Homes sent Channel 2 Action News this statement saying:
“We have taken numerous steps to work with Ms. [name redacted] to address the issues with her account and continue to follow up with Project Healthy Grandparents on the information needed to provide rental assistance.”
But an email correspondence the renter was copied on tells a different story.
On April 30th, the nonprofit ask Invitation Homes to provide a billing statement and W-9 to initiate the payment.
“But her emails went unanswered,” the renter said.
On May 7, the nonprofit writes “I’m following up about the requested information.”
And a week later the tone changes, writing “we are really trying to assist the renter but to do so we need the requested information.”
By May 19, the nonprofit writes “we’re unable to process the check because the information doesn’t match.”
“I’m just at awe that something such as two documents that are not matching. I’m totally at awe about that,” the renter said.
On June 11, Invitation Homes filed a dispossessory in an attempt to evict the renter. The company went on to tell Lincoln: “At Invitation Homes, we’re in the business of housing families, so eviction is never a course we want to pursue.”
“If I’m going through it... Who else may be going through an experience in the same thing that I am?” the renter asked.
The renter says she filed this this response countering Invitation Homes dispossessory.
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