COBB COUNTY, Ga. — FedEx is admitting to delivery delays two weeks before Christmas, after Channel 2 Cobb County Bureau Chief Michele Newell questioned the company about problems.
Several customers told Newell that Christmas gifts they bought on time are stuck at the FedEx facility on Factory Shoals Road in Austell.
One woman said a two-day expedited delivery package still hasn’t made it to her house, several days after she was promised it would.
Cindy Oldham was fearful she would have to buy different gifts for loved ones after she said she waited more than 10 days to receive them.
“Your package is delayed. Your package is delayed,” said Oldham as she showed Newell the eight FedEx text alerts she got regarding delays for different packages. that
“I have eight for me and my daughter has one missing. It is very frustrating. These are items that are not available in local stores,” Oldham said.
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Oldham’s roommate said she is experiencing the same problem.
“One’s been there since (November) 27th. It’s been in Austell,” Merrie Myrick said.
Mary Lyons is afraid the delays will ruin Christmas.
“Some of my grandbabies are going to be disappointed cause I’m waiting on presents for them,” Lyons said.
Lyons and Oldham told Newell that they received information about what could be causing the delays.
“They just said it was the holiday rush,” Lyons said.
“They didn’t have a driver for our area that was their excuse,” Oldham said.
FedEx released a statement regarding the problems, saying:
“We sincerely regret any inconvenience caused by delays in the Austell area and appreciate our customers’ patience as we implement contingencies, including securing additional delivery resources, to deliver these packages as quickly as possible. Customers can visit www.fedex.com for package tracking, customer service assistance, or to use our virtual assistant to redirect their packages to be held at one of several nearby locations for pick up.”
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